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Contact Center Agent Full-Time (Spanish Preferred)

Company: Idaho Central Credit Union
Location: Pocatello
Posted on: July 9, 2019

Job Description:

  • Do you provide personalized service that creates member loyalty?
  • Do you enjoy recommending products that help members achieve financial success?
  • Do you enjoy going above and beyond to serve others?
  • Are you motivated by team and individual competition?
  • Is adapting to new processes and solutions a natural talent of yours?If you can answer "yes" to these questions, we may have an opportunity ideally suited for you. Idaho Central Credit Union is seeking an energetic and outgoing individual to join our team. At Idaho Central we are Members Serving Members in every aspect of our daily operations. Our Member Contact Center provides information and service to our members over the telephone. The ability to speak Spanish is preferred for this position.
  • Actively listen and suggest solutions to members financial needs.
  • Use resources to resolve inquiries on the first contact.
  • Provide excellent member service by showing empathy, actively listening, and building rapport.
  • Educate members on Credit Union Services and Products.
  • Engage in a positive culture that fosters Credit Union values.
    Spanish speaking is preferred. High school graduate or GED. Accuracy in all areas and the ability to multitask. Good communication and interpersonal skills. Ability to determine member needs and promote Credit Union services. Ability to work under pressure. Ability to maintain the confidentiality of Credit Union records. Come join our ICCU team and work for the best! Must be professional and courteous in manner, with a focus on details, attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.) Sit for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc). Repetitive motion using wrists, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc). (Keywords: Call Center, Banking, Bank, Finance, customer service, Sales) Must be eligible for membership at Idaho Central Credit Union to obtain employment. EOE/Minorities/Females/Vet/Disability

Keywords: Idaho Central Credit Union, Pocatello , Contact Center Agent Full-Time (Spanish Preferred), Sales , Pocatello, Idaho

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