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Patient Services Representative - Ortho

Company: Ardent Health Services
Location: Pocatello
Posted on: May 26, 2023

Job Description:


Join our Portneuf Medical Center team as a day shift, Full-Time Patient Services Representative!

In a joint venture partnership with the Portneuf Health Trust, Ardent operates Portneuf Medical Center located in Pocatello, Idaho. The mission of Portneuf Medical Center is simple: World class care, every patient, every time. Serving the healthcare needs of Eastern Idaho since 1907, Portneuf Medical Center strives to deliver a higher level of care and a healthier community as a 205-licensed bed acute care hospital.

To assist in the delivery of primary health care and patient care management to the employees, patients, and clients of the Medical Practice Program. Responsible to provide general clerical and basic clinical assistance to all members of the Medical Practice team to ensure the efficient and professional operation of the department.


  • Schedules patient appointments to effectively utilize the providers' schedules and create patient satisfaction.
  • Coordinates efforts to fill no-show and cancellations in schedules to increase office productivity. Ensures all necessary information for billing, follow-up, authorization and medical records are obtained correctly. Accountable for knowing and collecting co-pays, balances and referring to appropriate departments for financial arrangements that have been or need to be made.
  • Responsible for answering phone calls, ensuring patients questions and concerns are responded to in a timely manner. Insures the routing of patient information to clinical providers in a timely and accurate manner. Completes filing, coping and faxing duties daily. Authorizes and provides copies of medical records as requested by patients and appropriate entities. Ensures the confidentiality of all records and compliance with HIPPA standards.
  • Responsible for procedure/test ordering for the provider; including OR cases scheduling, labs, x-ray, cultures and consulting physicians' office appointments. Interacts with physicians, physician office staff and ancillary departments in a courteous and respectable manner to arrange follow up for patients.

    High school diploma or GED

    Previous hospital and/or clinic experience and knowledge of medical terminology preferred

    BLS certification preferred

    General filing, billing, and business office organization experience

    Computer skills: Word, Excel, Outlook, Electronic medical records software

Keywords: Ardent Health Services, Pocatello , Patient Services Representative - Ortho, Sales , Pocatello, Idaho

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