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Captioning Agent

Company: Sorenson
Location: Pocatello
Posted on: October 19, 2020

Job Description:

Job Summary

We are seeking caring Captioning Agents (CA's) to caption telephone calls. This is an entry level position with a growing, enthusiastic team. We are currently hiring part-time positions with the opportunity for full-time employment in the future. CaptionCall offers flexible scheduling to accommodate your lifestyle.

CaptionCall performs captioning communication services that are regulated by the Federal Communications Commission. These regulations include requirements on answer times, prohibit hang-up, mandate absolute confidentiality and limit call transfers to current FCC Regulations. Calls cannot be recorded and therefore there are no transcriptions of calls. All call content must be kept strictly confidential.

Essential Duties and Responsibilities

* Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.

* Maintain a high level of dictation speed and accuracy.

* Maintain strict consumer confidentiality.

* Complete other duties and projects as assigned.

Supervisory Responsibility

* This position has no supervisory responsibilities.

Travel Requirements

* Travel Requirements: Less than 25%

* **Remote At-Home employees must live within 45 miles of the home center and will travel to the Home Center when required as contingency plan.

Education

* High School Diploma or GED or call center experience.

Experience

* Minimum Years of Experience Description

Knowledge, Skills, and Abilities

* Must be able to pass a typing skills evaluation.

* Must be able to pass entry level dictation assessment

* Possess basic computer skills including knowledge of MS Windows.

* Knowledge of English language structure and content, including the meaning and spelling of words, rules of composition, and grammar.

* Ability to communicate effectively through reading, writing, speaking and listening.

* Ability to hear and speak clearly in order to effectively dictate.

* Ability to correct and edit text on a computer.

Working Conditions and Physical Requirements

* Must be 18 years or older.

* Punctual and reliable attendance.

* Provide excellent customer service by captioning exactly what is being said without any variation.

* Ability to sit and/or stand at a desk and work with a computer for extended periods of time.

* Ability to concentrate for extended periods of time and complete full calls.

* Ability to work and focus in an environment with noise and other distractions.

* Ability to work productively during calls on a wide range of subjects, including emergency situations.

* Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Keywords: Sorenson, Pocatello , Captioning Agent, Sales , Pocatello, Idaho

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