Company: Western States Equipment Co
Posted on: November 13, 2020
The Heavy Equipment Technician III performs independent
diagnosis, some independent failure analysis, and repair of all
equipment. This role requires an Associate s Degree from an
accredited vocational school or comparable work experience and a
minimum of four years working on heavy equipment in a Caterpillar
or similar environment with hydraulic, engine and powertrain
Troubleshoots various machines with limited to no assistance. Walks
around machinery to inspect. Operates machinery to locate problem.
Asks for occasional assistance from Technician Level IV in failure
analysis and diagnosing problems for quality control.
Gives diagnosis to Service Writer. Works with Service Writer to
achieve an appropriate estimate.
Gathers parts needed for repair, using parts book to accurately
determine correct parts required for the job. Communicates required
repair parts to Parts Consultant.
Uses technician tools, including but not limited to: service
manuals, operations manuals, SIS Web STW and parts books
effectively to address technical issues.
Advises/mentors Technicians levels I and II with troubleshooting,
diagnosing, and quality control.
Directs others on limited basis as required in the absence of Lead
Performs all required tasks in accordance with printed
Requests another technician to conduct quality control review of
Writes service report for every machine repair in detail. Prints
off hardcopy of service report with work orders and saves to
Assists other technicians on large repairs.
Handles all customer inquiries in a prompt and professional
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adhere to
all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of
Western States strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Expert-level specialization in machine systems, such as but not
limited to electrical, hydraulic, A/C, power train, etc.
Working knowledge of Microsoft Office recommended.
Ability to learn and use computer systems (ET, STW, Parts
Integration, SIS Web).
Ability to develop and maintain effective working relationships
Consistent attendance and timeliness.
Able to work overtime with little or no notice.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Associate Degree from an accredited vocational school preferred or
comparable work experience required.
Four years minimum experience working on heavy equipment in a
Caterpillar or similar environment with hydraulic, engine and
powertrain experience required.
Disassemble, assemble, remove and install machine components, and
systems experience required.
Must be able to communicate (speak, read, comprehend, write in
Must be able to stand for long periods of time along with walking,
sitting, repetitive climbing stairs, reaching (including but not
limited to above-shoulder reaching), repetitive bending, stooping,
pushing, pulling, leaning and twisting.
Able to lift up to 50 lbs in accordance with Western States Lifting
Safe Work Practice to include amount and approach.
Must be able to meet all safety requirements for applicable safety
Exposure to extreme temperatures and environment.
Exposure to high noise level.
Exposure to fumes.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
Keywords: Western States Equipment Co, Pocatello , Technician III, Professions , Pocatello, Idaho
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