PocatelloRecruiter Since 2001
the smart solution for Pocatello jobs

Technical Support Representative

Company: Kelly Services
Location: Pocatello
Posted on: November 10, 2019

Job Description:

Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality Requirements Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual #KellyConnect Why KellyConnect ?? ? Each year, we find work for nearly 23,000 call center employees. We offer temporary, temporary-to-hire, and direct-hire roles for both traditional office and home-based assignments. Our connections, from small- and mid-sized companies to 90 of the Fortune 100, can open your job search to a new world of opportunities. You get a more flexible career???your way???choosing the positions you want, when and where you want to go, and always for competitive pay. About Kelly ?? At Kelly, we???re always thinking about what???s next and advising job seekers on new ways of working to reach their full potential. In fact, we???re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.

Requirements:

Kelly Services

Keywords: Kelly Services, Pocatello , Technical Support Representative, Other , Pocatello, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Experienced Driver CDL A
Description: Seeking all levels of CDL-A Drivers with Doubles Endorsement NEW PAY INCREASE - Now earn .58 CPM for all miles Weekly Home Time - 99 No-Touch We're hiring all levels Class A CDL drivers with their (more...)
Company: Navajo Express
Location: Idaho Falls
Posted on: 11/19/2019

National OTR Dry Van Driving Job - Idaho Falls, ID
Description: GREAT PAY EVERY DAY br Top Pay Certified Carrier Are you looking for a fleet that gives you options Crete Carrier is seeking professional truck drivers to join their Southeast Regional fleet. Home (more...)
Company: Crete Carrier
Location: Idaho Falls
Posted on: 11/19/2019

Student Nurse - Med/Oncology
Description: Description SHIFT: Mixed rotating weekends SCHEDULE: Full-time Student Nurse Apprentice Full Time The largest medical facility in the region, Eastern Idaho Regional Medical Center EIRMC is a modern, (more...)
Company: Eastern Idaho Regional Medical Center
Location: Idaho Falls
Posted on: 11/19/2019


Class A Lease Purchase
Description: Job DescriptionLEASE PURCHASE DRIVERS Limited Positions Available
Company: Soar Transportation Group
Location: Idaho Falls
Posted on: 11/19/2019

Platinum Insurance - Get Lucrative Income - Idaho Falls
Description: Make a great living in a career with purpose and potential.Platinum markets
Company: Platinum Supplemental Insurance
Location: Idaho Falls
Posted on: 11/19/2019

CDL-A Team Driving Job - $40K Teaming Bonus
Description: Benefits: Pay: 52-56 per mile 40,000 Teaming Bonus 20,000 per driver Unique matching program to team you up if you don t have a partner As part of a truck driving team at Covenant, you (more...)
Company: Covenant Transport
Location: Idaho Falls
Posted on: 11/19/2019

Platinum Insurance - Get Lucrative Income
Description: Make a great living in a career with purpose and potential. br Platinum markets supplemental
Company: Platinum Supplemental Insurance
Location: Idaho Falls
Posted on: 11/19/2019

Platinum Insurance - Earn More Income
Description: Make a great living in a career with purpose and potential.Platinum markets
Company: Platinum Supplemental Insurance
Location: Idaho Falls
Posted on: 11/19/2019

Scheduling Interviews
Description: We have two positions we are wanting to fill. The position requires individual who are self-motivated and
Company: Health Inc.
Location: Idaho Falls
Posted on: 11/19/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Idaho Falls
Posted on: 11/19/2019

Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Pocatello RSS job feeds