Help Desk - Service Desk Support (Entry Level)
Company: Quadrant Inc
Location: Pocatello
Posted on: February 2, 2025
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Job Description:
Job ID: 25-04739
Are you ready to apply Make sure you understand all the
responsibilities and tasks associated with this role before
proceeding.
Service Desk Support (Entry Level)
Pocatello, ID
Pay: $59,000 per year
MUST:
Top Secret Clearance required
Experienced Service Desk Support (Entry Level)
3+ years of relevant experience
Must have outstanding customer service skills.
Desire to work with customers in person on a daily basis.
Bachelors preferred
DUTIES:
Answer phone calls, emails, or other communications received from
users of financial and facility applications.
Record a ticket in the call center database (currently HP Service
Manager) for every communication received.
Provide triage to determine if the issue can be resolved by the
Tier 1 Technician: record results.
If the incident needs to be escalated or are out of scope, note in
the database the appropriate recipient, or note the determination
of out of scope and why.
Create knowledge articles accordingly.
Process vendor request forms.
Quadrant is an affirmative action/equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, status as a protected veteran, or
status as an individual with a disability.
Keywords: Quadrant Inc, Pocatello , Help Desk - Service Desk Support (Entry Level), Other , Pocatello, Idaho
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