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Patient Services Representative, PRN

Company: Ardent Health Services
Location: Pocatello
Posted on: January 27, 2023

Job Description:

OverviewJoin our Portneuf Neuroscience and Rehab team as a day shift, PRN Patient Services Representative! Who We Are Patient focused, community oriented, conveniently located and equipped with technology that rivals the nation's most prestigious healthcare systems, Portneuf Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. Our mission statement "World Class Care, every patient, every time" helps us focus on what truly matters: You. And our commitment is to make sure our patients receive amazing care every time they have contact with Portneuf Medical Center. The physicians, nurses and volunteers who are a part of the Portneuf family are your friends and neighbors. We're your community, your hospital and team, working hard for you. We are looking for a dynamic and passionate Patient Services Representative to join our team! PRN as needed to help in Neuroscience and rehab/ENT ResponsibilitiesWhat You'll Do The Patient Services Representative will assist in the delivery of primary health care and patient care management to the employees, patients, and clients of the Medical Practice Program. They are responsible to provide general clerical and basic clinical assistance to all members of the Medical Practice team to ensure the efficient and professional operation of the department. The successful candidate will be able to: Schedules patient appointments to effectively utilize the providers' schedules and create patient satisfaction. Coordinates efforts to fill no-show and cancellations in schedules to increase office productivity. Ensures all necessary information for billing, follow-up, authorization and medical records are obtained correctly. Accountable for knowing and collecting co-pays, balances and referring to appropriate departments for financial arrangements that have been or need to be made. Responsible for answering phone calls, ensuring patients questions and concerns are responded to in a timely manner. Insures the routing of patient information to clinical providers in a timely and accurate manner. Completes filing, coping and faxing duties daily. Authorizes and provides copies of medical records as requested by patients and appropriate entities. Ensures the confidentiality of all records and compliance with HIPPA standards. Responsible for procedure/test ordering for the provider; including OR cases scheduling, labs, x-ray, cultures and consulting physicians' office appointments. Interacts with physicians, physician office staff and ancillary departments in a courteous and respectable manner to arrange follow up for patients. Accountable for contributing to the sound financial operation of the department through the appropriate use of time, supplies, and billing procedures. Responsible to maintain a safe, clean, well-stocked, and organized unit. Demonstrates efficiency and dependability with assigned job responsibilities and cross-trains, as appropriate, to assist other staff members in their job duties. Attends department meetings and other pertinent center wide meeting as required. Participates in the development of annual Department goals and objectives. QualificationsWhat You'll Bring High school diploma or GED Previous hospital and/or clinic experience and knowledge of medical terminology preferred BLS certification preferred. General filing, billing, and business office organization experience

Keywords: Ardent Health Services, Pocatello , Patient Services Representative, PRN, Other , Pocatello, Idaho

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