PRN Patient Services Representative Bilingual Spanish/English

Company: Vera Whole Health
Location: Pocatello
Posted on: May 3, 2021

Job Description:

Patient Service RepresentativeAbout VeraVera Whole Health is a national leader in advanced primary care. Our time-rich model emphasizes empathetic listening and behavior change - rather than profit - as the key to whole person health. We go beyond the symptoms to help people achieve optimum social, psychological, and physical well-being. We're also the first provider in the United States to earn a Certificate of Validation from the Validation Institute for sound population health cost outcomes.When you come to work at Vera, you become part of a company who is committed from the top down to changing healthcare for the better. Our culture is built on empathy, trust, challenge, innovation, and growth. Join our health revolution and work with a team of knowledgeable, experienced, and dedicated medical professionals who are as passionate as you are about improving patient health.About TeamAs a care team member, you are able to do what you love more fully and effectively, accompanying patients on each step of their health journey. With health coaches embedded in your team, you'll also be able to provide valuable guidance through each stage of behavior change so that patients become empowered in their health journeys.About RoleAs a Patient Service Representative at Vera Whole Health, you are the first touchpoint of the organization when patients interact with the care center and are the first person that a patient sees at their visit. A team player, you are the crucial link between the patient and clinical care team, working collaboratively in support of direct patient care. You also provide administrative support for the care center, maintain the front office, schedule appointments, ensure accuracy of patient information, and help make each patient experience great."I've always had a passion for helping others and impacting peoples' lives. Vera has allowed me the space to be who I am, while giving me the opportunity to connect with others."" Melody Tran, Patient Service Representative, Vera Whole HealthEssential FunctionsYou will:Uphold the mission, vision, and values of Vera Whole HealthDeliver an unprecedented patient experience, employing utmost diplomacy and tact while welcoming patients, customers, and visitors to the care centerProvide exceptional customer service at all times, exercising problem-solving and conflict resolution skills when handling patient concerns, referring patients to appropriate personnel as neededSchedule appointments for patients and update any patient information in the EMRPerform daily outreach (phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadershipPerform day-to-day administrative functions, including center level referral management and managing office suppliesAnswer phone calls while maintaining a high level of customer service and embedding urgent/emergent protocols using a multi-line systemContact insurance companies or other associated companies as needed for patient careVerify patient eligibility for clinical services and insurance, collect patient copay when appropriatePractice confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements, which includes maintaining restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentialityParticipate in regular care team meetings to collaborate on team prioritiesBe willing to work a variety of shifts, including early mornings, evenings, and weekends as neededPerforms other duties as assignedEducation & ExperienceYou have:High school diploma or GED, Associate Degree or higher preferredMinimum 1-2 years of experience working in a customer service setting, medical office preferredExperience answering multiple phone line systems in a highly confidential environmentExperience working in EMR systems, NextGen preferredExperience with MS Office suiteAbility to type a minimum of 45 WPMAdvanced phone skills with ability to effectively relate the needs of patients, customers, and visitors in an efficient and productive mannerBenefitsTransforming healthcare isn't easy. It takes hard work and dedication. That's why we offer a highly competitive compensation and benefits package. Here are just a few of the benefits you'll receive.Competitive base pay and paid holidaysMatching 401(k) retirement programAccess to Vera care center services, VeraDirect telehealth

Keywords: Vera Whole Health, Pocatello , PRN Patient Services Representative Bilingual Spanish/English, Other , Pocatello, Idaho