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Sr Customer Assistance Representative

Company: Enterprise Holdings
Location: Pocatello
Posted on: May 1, 2021

Job Description:

OverviewThe Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.This role is available as full-time position at our Pocatello! The role starts at $12.00 per hour. Full-time positions include optional medical benefits, dental, vision, paid days off at day 1, and 401k.As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here.Responsibilities Provide a high level of customer service by assisting customers and assessing their rental needs by offering additional products Type up rental contracts at the counter inside the rental terminal Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications Must be at least 18 years old High school diploma or GED equivalent required (proof of graduation required at interview) Meet either of the following requirements: Two years of college plus six months of customer service experience, or at least two years of previous customer service experience. If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/communityservice, athletics or military. Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be able to work 40 hours per week.

Keywords: Enterprise Holdings, Pocatello , Sr Customer Assistance Representative, Other , Pocatello, Idaho

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