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Customer Service Representative

Company: Concentrix
Location: Pocatello
Posted on: April 27, 2021

Job Description:

Job DescriptionPlease Note: Job cannot be performed in the state of Colorado, USA. Job Title: Relationship Management Consultant Job Description The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding the client's product or services. Are you ready to join a company that supports the world's best brands? Become a part of a new kind of finance company and support members in a modern take on checking and savings accounts. You will be at the center of our member's financial lives by helping them achieve financial independence and reach their goals. You will respond to customer inbound inquiries via phone, chat, and e-mail while providing world-class customer service through first contact resolution.Due to COVID-19 this position requires you to work REMOTE and ON SITE. The position will start training in a work-from-home environment and if/when the impact of COVID-19 decreases and companies can resume their normal business, the position will move to our onsite facility in Pocatello, Idaho. We will provide your equipment (PC, monitor, keyboard, mouse, headset, etc). You'll need to be able to provide reliable internet and secure, quiet space to work in. Here are some benefits of helping our members achieve financial independence:Competitive wage $12.50 up to $14.00 per hourBusiness casual dress attirePaid Training - you'll learn all you need to know!Medical, Dental & Vision Plans availableEarn Paid Time Off (PTO) starting day 1401(k) Savings Plans Qualifications:Professional demeanor and strong work ethic6 months of banking experience is preferred, willing to substitute 2yrs of sales, call center, or retail experienceProfessional verbal communication skills as well as proper writing composition in e-mail and chat scenariosExperience handling high volume transactionsAbility to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectivelyMust have a strong understanding of banking products and services.High school diploma or GED requiredMust successfully pass FINRA fingerprint background check You might be asking yourself: Who is Concentrix? Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Concentrix Culture Our culture is made of nine statements that we use as a guiding principle for our everyday business!We are FANATICAL about our clients & staffWe have HIGH INTEGRITY with exemplary characterWe are TENACIOUS in our pursuit of excellenceWe value KNOWLEDGE, OPENNESS, and TRANSPARENCYWe have CONTRARIAN views on how to run a businessWe are BOLD in our decisionsWe are DISRUPTIVE in the marketplaceWe INVEST in the futureWe all CONTRIBUTE and are one Concentrix Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non- standard/unstructured and require some clarification or conceptual thinkingListen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresMaintain broad knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking database Candidate ProfileCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyAbility to learn including strong problem-solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTol

Keywords: Concentrix, Pocatello , Customer Service Representative, Other , Pocatello, Idaho

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