PocatelloRecruiter Since 2001
the smart solution for Pocatello jobs

Technical Support Representative

Company: Kelly Services
Location: Pocatello
Posted on: November 28, 2019

Job Description:

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

Perks of joining KellyConnect:

Paid training at $12-$14/hr

After 90 days Advisors are eligible for a one-time $500 tenure bonus

Advisor earning potential of $15-$17/hr

Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

Duties and Tasks/Essential Functions:

Interact with customers in response to inquiries, concerns, and requests about products and services

Gather customer/product information and determine the issue by analyzing the symptoms

Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more

Research using available resources, including article database systems

Complete required training to stay current with system information, changes, and updates

Participate in frequent 1:1/classroom video coaching sessions with leadership

Exemplary attendance and punctuality



Requirements

Qualifications:

Proper phone etiquette, including using client verbiage and positive positioning

Ability to speak and type clearly and accurately, using proper grammar

Ability to multitask between customer calls and logging of case notes

Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization

Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance

Experience with mobile devices (mp3 players, tablets, smartphones)

Ability to adjust to constantly-changing technology, processes, and team structures

Openness to constructive coaching and ability to implement performance objectives

Ability to empathize with customers

Willingness to work evenings, weekends, and holidays

High School Diploma required

Candidates must be 18 years or older

Minimum 6 months call center experience required

Must provide phone and internet services and quiet work environment, as the position is virtual

#KellyConnect

Why KellyConnect--?Each year, we find work for nearly 23,000 call center employees. We offer temporary, temporary-to-hire, and direct-hire roles for both traditional office and home-based assignments. Our connections, from small- and mid-sized companies to 90 of the Fortune 100, can open your job search to a new world of opportunities. You get a more flexible careeryour waychoosing the positions you want, when and where you want to go, and always for competitive pay.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Pocatello , Technical Support Representative, IT / Software / Systems , Pocatello, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Wireless Security Researcher
Description: JOB INFORMATION br br Job Title: Wireless Security Researcher br Grade: 190/210 br Org: National Homeland Security br Contact: Joshua.Fullmer inl.gov, Meg.Duba inl.gov br Work Location: (more...)
Company: Battelle Energy Alliance
Location: Idaho Falls
Posted on: 12/12/2019

Entry Level Software Developer
Description: Revature is the fastest growing employer of emerging technology talent. We will hire over 300 Entry Level Software Developers across the country in the next 4 weeks.One day someone
Company: Revature
Location: Pocatello
Posted on: 12/9/2019

Telecommunications Engineer, Wireless Test Bed
Description: Description Job InformationJob Title: Telecommunications Engineer, Wireless Test Bed--Grade: 210-- ----Org: National Homeland Security-- --Contact:-- see application details , see application details (more...)
Company: Idaho National Laboratory
Location: Idaho Falls
Posted on: 12/9/2019


IT Computer Support Technicians
Description: Job Details DOE IT Computer Support Technicians Idaho Falls, ID Posted: 12/2/2019Job Description Job ID : Job Category: DOE Positions Available: 4 Upcoming work for 4 IT Computer Support Technicians (more...)
Company: BHI ENERGY
Location: Idaho Falls
Posted on: 12/9/2019

Wireless Retail Sales Associate
Description: You equip people with the wireless products they need and make sure they get the customer service they deserve. You are a Retail Sales Representative who believes in your company, in your team, and in (more...)
Company: Russell Cellular
Location: Logan
Posted on: 12/13/2019

Programmer Job posting in #Pocatello #ITjobs
Description: Build your skillset with the fastest employer of emerging tech talent in the U.S. - Revature. We are hiring over new Programmers within the next 4 weeks. One day someone is going to ask you where you (more...)
Company: Revature
Location: Pocatello
Posted on: 12/9/2019

Mobile Equipment Mechanic
Description: Why Join Altec br br Imagine this---your own company-provided late model, light duty pick-up truck, with the special tools and parts you need to get the job done You progress with on-going factory (more...)
Company: Altec Industries, Inc.
Location: Idaho Falls
Posted on: 12/13/2019

Entry Level Software Engineer Job posting in #Pocatello #ITjobs
Description: As a leader in recruiting emerging technology talent across the country, Revature is looking forward to hiring over 300 new Entry Level Software Engineers in the next 4 weeks. One day someone is going (more...)
Company: Revature
Location: Pocatello
Posted on: 12/8/2019

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Pocatello
Posted on: 12/8/2019

Storage Systems Administrator
Description: Description: br NNL is a growing national laboratory that develops br advanced naval nuclear propulsion technology, ensuring br the safety and reliability of our Navy's submarine and br aircraft (more...)
Company: Naval Nuclear Laboratory
Location: Idaho Falls
Posted on: 12/12/2019

Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Pocatello RSS job feeds