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Program Manager (IT Infrastructure) (On-Site)

Company: Innovative Management & Technology Services
Location: Pocatello
Posted on: November 22, 2022

Job Description:

Company Overview: Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government agencies. Shift/Work Hours : The core hours of operation shall be from 6:00 AM local time to 6:00 PM local time, however, Contractor Management shall plan for support to be provided on a 24x7x365 basis. Job Description: Program Manager (IT Infrastructure) plans coordinate, implement and finalize significant, complex projects and/or multiple smaller initiatives according to the specifications and deadlines, all while keeping the project within budget and on schedule. This position and hours may be combined with another full-time position as long as the Contractor possesses the knowledge, skills, and abilities outlined in the combined Position Number position requirements. The Government shall define the program's objectives, approve product schedules, and oversee quality control throughout the entire process. The Program Manager shall identify, assess, and minimize project risks until successful task completion. Duties and Responsibilities:

  • Work with and manage the activities of various involved parties to include both internal and external stakeholders.
  • Plan and support major milestones throughout the engineering life cycle and assist in developing schedules and deliverable requirements.
  • The Program Manager must be able to review all project documentation and assist others efficiently by assisting others as needed with specific IT projects and planning.
  • The planning and coordination for this task order will be extensive, covering an active workload of several 5+ enterprise-level projects.
  • Manage and administer all efforts undertaken in this Task Order including, but not limited to:
  • Ensuring all work activities are performed in a timely and cost-effective manner while maintaining the highest up-time of performance;
  • Manage and oversee all Contractor personnel and resources utilized in the performance of this Task Order
    • Identify and maintain a management structure and organization with overall project control and authority for the performance of work under this Task Order.
    • The program manager shall plan, staff , interview, select , evaluate, train, monitor , and direct the Contractor staff.
    • The program manager shall manage and oversee staff ticket closure rates, performance related Service Level Agreements (SLA) , compiling reports on performance metrics to monitor or increase staff performance, ensure SLAs are met and exceeded, and for providing metrics and reports to FBI Managers.
    • Responsible for creating, producing, and maintaining ticketing system reports and metrics reports .
    • Responsible for monitoring the FBI's Service Manager ticketing system to identify any trends or inconsistencies and providing detailed reports to management.
    • Responsible for providing direction , guidance , and support to staff.
    • Responsible for encouraging, rewarding, and motivating staff upon their recognizing and documenting process improvements.
    • Responsible for building and maintaining strong relationships with staff , customers , and end-users .
    • Responsible for the support of enclaves under the FBI area of responsibility.
    • Responsible for providing reports on a scheduled basis as well as an ad-hoc basis.
    • Responsible for delivering services and maintaining new Service Level Agreements .
    • Continuously look for process improvements , document and maintain standard operating procedures and workflow procedures.
    • Develop project plans that reflect a holistic approach to the standardization process and identify resource loading and achievable timelines, which may include making changes to multiple plans in parallel to avoid any system and network downtime or degradation in performance .
    • Program Manager shall possess competence in all the following:
    • Communication: manage relationship with FBI internal stakeholders , excellent written and verbal communication skills . Participate in cross-functional FBI IT and non-IT groups to solve problems across project.
    • Organize: Set priorities, develop work schedules, monitor, and report progress towards goals and track details and activities .
    • Decision making: advise with FBI in understanding and analyzing the risks and future impacts of decisions .
    • Critical thinking & problem solving recognize problems and analyze solutions to support FBI strategic direction .
    • Work with senior management to resolve complex problems.
    • Multi-tasking: Engage in multiple complex projects/programs from design and development to deployment and production.
    • Requirements management: Collect requirements and requirements definitions and plan project lifecycle deployment.
    • Resource management: Identify and define resources and schedule for project/program implementation .
    • Risk management: Create strategies for risk mitigation and contingency planning for multiple projects .
    • Planning: Plan and schedule project deliverables, goals, and milestones .
    • Direction: Direct and oversee Contractor project engineering teams and manage conflict within the groups.
    • Assessments : Perform team assessments and evaluations.
    • Problem Solving : Efficiently identify and solve project issues .
    • Documentation: Design and maintain technical and project documentation .
    • Review program request documents, create initial program or task plan through requirement and create project charter.
    • Review functional/non-functional requirements, create communication, and risk plan, and update overall program or task plans.
    • Review task lists and estimates, create resource plans, review detailed design specifications, and update program plans.
    • Assist with coordinating and scheduling user acceptance testing .
    • Update task documentation and create task closure documents.
    • Shall provide PMI project management principles to plan, execute and finalize IT projects according to SDLC with scope , budget, and schedule.
    • Shall run complex projects / programs from design and development to production.
    • Define resource loading and schedule for project/program implementation.
    • Create strategies for risk mitigation and contingency planning.
    • Plan and schedule project deliverables , goals , and milestones.
    • Direct and oversee Contractor project engineering teams and manage conflict within the contractor groups .
    • Do cument functional requirements for hardware and software .
    • Perform Contractor team assessments and evaluations.
    • Efficiently identify and solve project issues.
    • Design and maintain technical and project documentation.
    • Create cross-functional and/or cross-segment teams.
    • Strong experience with Microsoft Office products , Project, and SharePoint and be comfortable manipulating data in various formats to create project reports and tracking mechanisms suitable for presentation to FBI Executive management. Required Qualifications:
    • Six years planning and management experience
    • Six years as a Certified Project Management Professional certificate and ITIL and SAFe certifications (within the last five years),
    • Bachelor ' s degree preferred
    • Experience managing IT programs and projects required. Equal Opportunity/Affirmative Action: IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. COVID-19 Policy IMTS is a federal contractor. As such, we are subject to the Executive Order requiring all employees of federal contractors to be fully vaccinated for COVID-19, currently under Federal Court injunction, barring enforcement. New or prospective employees must be prepared to provide proof of complete vaccination or provide a legally recognized exception on the date of their commencement of employment or thereafter should the executive order mandate be put back into effect and enforced. Powered by JazzHR

Keywords: Innovative Management & Technology Services, Pocatello , Program Manager (IT Infrastructure) (On-Site), IT / Software / Systems , Pocatello, Idaho

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