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Remote Customer Service Representative - Pocatello

Company: verizon
Location: Pocatello
Posted on: January 16, 2022

Job Description:

b"WHEN YOU JOIN VERIZONnVerizon is one of the worldxe2x80x99s leading providers of technology and communications services, transforming the way we connect across the globe. Wexe2x80x99re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward xe2x80x93 and you can too. Dream it. Build it. Do it here.nWHAT YOUxe2x80x99LL BE DOING...nYour ultimate goal as a Customer Service Representative is to deliver a positive experience that solves customersxe2x80x99 challenges in one call. And, while working to resolve issues, youxe2x80x99ll also help to drive sales on products and services that will keep them happy and connected.nWhatxe2x80x99s in it for you...nAs a V Teamer, wexe2x80x99re invested in you. Wexe2x80x99ve got you covered with a total rewards package that includes up to $8k/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service, and more. View our benefits. [https://www.verizon.com/about/careers/benefits]nWHAT WExe2x80x99RE LOOKING FOR...nProblem solvers who lead with empathy. When customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so youxe2x80x99ll know how to apply your resources to determine the right solutions.nYouxe2x80x99re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, youxe2x80x99re up for the challenge.nSpecifically, you'll need to have:n * Willingness to work a schedule that is primarily evenings and weekends (and occasional holidays).n * High school diploma or GED.n * One or more years of customer service or sales experience.n * Meet all home office requirements and be located in the state of Idaho.nEven better if you have one or more of the following:n * Demonstrated self-discipline, time management, ability to collaborate virtually.n * Experience resolving customer issues, billing, and/or handling product Q&A.n * Interest in learning new technologies.n * Experience promoting and/or selling products and services.n * Demonstrated communication skills.nWhere youxe2x80x99ll be working...nThis is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. Itxe2x80x99s important to have a private workspace free of distractions to set you up for success. Wexe2x80x99ll provide:n * A monthly monetary stipend for internet service.n * Computer equipment.n * Desk and chair options after successful completion of training.nYouxe2x80x99ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.nClick here [https://www.verizon.com/about/careers/customer-support/work-from-home] for specific details on Verizonxe2x80x99s home office requirements.nReady to take the next step?nIf youxe2x80x99re looking for a career that challenges and inspires you, apply today. Once youxe2x80x99ve submitted your application, you may be required to take an assessment (30 mins) and record audio responses to interview questions (30 mins). If youxe2x80x99re selected to move forward, one of our recruiters will be in touch.nEQUAL EMPLOYMENT OPPORTUNITYnWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion [https://www.verizon.com/about/careers/work-culture] page to learn more.nCOVID-19 Vaccination RequirementnVerizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons)."

Keywords: verizon, Pocatello , Remote Customer Service Representative - Pocatello, IT / Software / Systems , Pocatello, Idaho

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