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Mining Technology Application Manager

Company: Western States Equipment Co
Location: Pocatello
Posted on: September 8, 2020

Job Description:

JOB TITLE: Mining Technology Application Manager JOB CODE: 6019

REPORTS TO: SITECH Business Manager FLSA STATUS: Exempt

LOCATION: Meridian

DEPARTMENT: Sales

WSECO VISION

We will lead our industry with passionate people, innovative solutions, and trusted partnerships.

WSECO MISSION

We will deliver customer success through best-in-class products, unmatched services, and innovative solutions.

SUCCESS AT WESTERN STATES

Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

JOB SUMMARY: The Mining Technology Application Manager serves as an executor of special projects to provide consultative help to both Western States Equipment's internal and external clients. This role is critical to the Mining Technology Group's support structure and requires an advanced level of adaptability, with the aptitude to learn quickly. Previous knowledge of Western States' technology product offerings and the ability to provide advanced support is required.

ESSENTIAL FUNCTIONS:

* Actively cares, promotes, manages, and advocates safety at Western States. As a team member and leader in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to and managing all applicable safety policies, procedures and standards.

* Works within and promotes corporate vision, mission, and values of the organization.

* Serves in a consultative role to both internal and external clients in all aspects related to Western States Equipment Company Mining Technology Product Offerings.

* Identifies opportunities at designated mine sites where users can improve utilization, productivity, efficiency and/or value from Technology Enabled Systems such as operator and support training, maintenance programs, upgrades, report enhancements, utilization and understanding.

* Prioritizes opportunities, present, and implement recommendations to appropriate mine sites as assigned.

* Manages projects while executing new product deployments, upgrades and various other projects as assigned.

* Identifies and catalogs opportunities to promote the sale of company technology offerings.

* Analyzes and interprets VIMS, fault code and MineStar data to provide production and efficiency improvement reports and recommendations to designated mine sites.

* Reports major issues to the Cat Technology group and follow through containment and permanent corrective action.

* Installs, calibrates and troubleshoots on-board system hardware and software, including registration and commissioning of Technology Enabled systems.

* Ensures all Service Level Agreements and Standards meet or exceed compliance requirements and customer satisfaction.

* Conducts new user and office support personnel training, as required.

* Ensures that client work orders and invoices for assigned accounts are completed in a timely manner.

* Provides advanced support of the MineStar Application users, as needed.

* Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

* Technical experience in troubleshooting electrical, computer, and mechanical systems.

* Knowledge and use of Microsoft computer products or other comparable systems required.

* Knowledge or ability to learn Microsoft AX, Trimble and Caterpillar information systems.

* Experience utilizing Oracle, SQL Database, TCP/OP Networking, Microsoft Client and Server Platforms.

* Experience with Product Deployments, Upgrades, and other Various Projects.

* Windows Server VM Knowledge and Experience.

* Excellent Troubleshooting Skills.

* Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.

* Proven conflict resolution skills with ability to set and manage priorities.

* Must be a self-starter and able to work without supervision.

* Consistent attendance.

EDUCATION AND EXPERIENCE:

* Bachelor's degree or equivalent experience in a technology or engineering field required (preference given to Mining, Engineering, or Computer Science)

* One-year minimum experience or formal education in mining curriculum required.

* One-year minimum experience supporting construction technology or mining technology software required

* One year minimum in Relational Database Knowledge experience required.

* Proof of high school diploma or General Education Degree (GED).

* Valid driver's license and acceptable driving record required.

* Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

* Frequent walking, standing, driving, pushing, pulling, lifting, bending, climbing, twisting and leaning required.

* Must be able to lift a minimum of 30lbs.

* Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

EqualOpportunityEmployerDescription

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

PayTransparencyPolicyStatement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Western States Equipment Co, Pocatello , Mining Technology Application Manager, IT / Software / Systems , Pocatello, Idaho

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