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Medical Receptionist

Location: Pocatello
Posted on: November 12, 2021

Job Description:

Job Details

Job Location
Pocatello Clinic - Pocatello, ID

Position Type
Full Time


Are you interested in working with a fantastic (fun) goal driven team whose mission is to provide top notch medical care to underserved communities in southeast Idaho? At Health West we pride ourselves on doing great things for people every day. Health West is a family oriented, flexible culture with an excellent benefits plan, including Health, Dental, Vision, Care Clinic Program as well as continuing Educational plans and Student loan repayment/forgiveness. We are looking for likeminded individuals who want to make a difference in the community and the people we serve. If this is you, we would love to have you as part of our team.

Job Summary:

The Medical Receptionist receives callers at the Clinic or by telephone and determines the nature of the call and directs it to the appropriate staff member and/or obtains the callers name and schedules an appointment. The Medical Receptionist will type on a computer to prepare daily work such as letters, forms, report, etc. The Medical Receptionist gives out required Health West forms and instructs the patient in completing them. The Medical Receptionist will assist the Clinic Manager/Administrator by performing a variety of clerical duties involving the daily operation of the clinic.

Essential Functions and Responsibilities:

  • Develop and maintain detailed procedures required for the performance of all activities associated with this position.
  • Complete and maintain an accurate schedule of all appointments and ensure the efficient patient flow in the clinic.
  • Set up and/or update medical charts for patients as well as ensuring all information is correctly filed in each chart.
  • Answer the telephone and greet patients in a professional and courteous manner and direct the inquiry as required as well as documenting calls when necessary. Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims.
  • Enter all data on computer daily from patient visit. Complete superbills with all information regarding billing, and insurance claims.
  • Process day sheet each day to be forwarded to the administrative office.
  • Make sure the office has necessary supplies such as paper, patient forms, etc.
  • Provide data for reports as required.
  • Collect fees from patients, issue receipts, make photocopies of pertinent documents.
  • Maintain accurate accounts receivable records and ensure that all monies received are properly credited and deposited to the bank daily.
  • Promotes and upholds confidentiality of all patient information/medical records as required by HIPAA
  • Share the clinic cleaning responsibilities.
  • Assume other duties as required by the Clinic Administrator
  • Ability to work independently or as part of a team.


    Knowledge and Skills Requirements:

    To perform the various tasks of a medical receptionist one must have a warm outgoing character, good telephone manners, excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Have expertise on computer scheduling and electronic records systems.

    Minimum Requirements:
  • High School diploma
  • Experience in general office procedures
  • Experience with charge entry/preferred

Keywords: HEALTH WEST INC, Pocatello , Medical Receptionist, Healthcare , Pocatello, Idaho

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