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Healthcare Member Advocate

Company: Concentrix
Location: Pocatello
Posted on: April 28, 2021

Job Description:

Job DescriptionJob Description Summary Become part of a member focused healthcare company; You will be at the center of our members' healthcare needs. While providing compassion, patience and understanding- you will respond to customer inbound inquiries via phone and provide world class customer service through first contact resolution. Job Description BE ESSENTIAL FROM HOME!!! Do you LOVE the Healthcare field but wish you could work from home right now? Are you looking for a career where you can provide compassionate, member focused care? Are you or someone you know ready to make a difference? If you answered YES- then apply today to join the Concentrix team where our advocates are saving lives from the comfort of their own home!! *Due to COVID-19 this position requires you to work REMOTE and ON SITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Pocatello, Idaho. We will provide your equipment (PC, monitor, keyboard, mouse, headset, etc). You'll need to be able to provide reliable internet and a secure, quiet space to work in. The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Here are some benefits of helping our members achieve optimal health: * Start earning $12.50/hr from day1 with a bump to $13 after successful completion of training * Business casual dress attire * Paid Training - you'll learn all you need to know! * Medical, Dental & Vision Plans available * Paid Time Off (PTO) * 401(k) Savings Plans Qualifications: * Professional demeanor and strong work ethic * 6 months of customer service or call center experience is preferred * Professional verbal communication skills as well as proper writing composition * Experience handling high volume transactions * Ability to exhibit grace under pressure while successfully navigating complex work assignments efficiently and effectively * High school diploma or GED required * Must be able to pass criminal background check and drug screen You might be asking yourself: Who is Concentrix? Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Concentrix Culture Our culture is made of nine statements that we use as a guiding principle for our everyday business! * We are FANATICAL about our clients & staff * We have HIGH INTEGRITY with exemplary character * We are TENACIOUS in our pursuit of excellence * We value KNOWLEDGE, OPENNESS and TRANSPARENCY * We have CONTRARIAN views on how to run a business * We are BOLD in our decisions * We are DISRUPTIVE in the marketplace * We INVEST in the future * We all CONTRIBUTE and are one Concentrix Essential Functions/Core Responsibilities * Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') * Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile * Courteous with strong customer service orientation * Strong computer navigation skills and PC Knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast-paced,

Keywords: Concentrix, Pocatello , Healthcare Member Advocate, Healthcare , Pocatello, Idaho

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