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Program Manager

Company: TekSynap
Location: Pocatello
Posted on: September 22, 2022

Job Description:


  • Leads projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information and/or telecommunications systems.
  • Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations.
  • Organizes, directs, and coordinates the planning and production of all contract support activities.
  • Demonstrates written and oral communication skills.
  • Establishes and alters (as necessary) program management structure to direct effective contract support activities.
  • Interface with Government management personnel, staffing of all tasks, formulating, and enforcing work standards, creating personnel and project schedules, reviewing work discrepancies, and communicating Government policies, purposes, and goals to the contractor team.
  • Submit evaluations and recommendations that could potentially improve operations that are out-of-scope of the current contract to the COR and/or Contracting Officer (CO) for action.
  • Establish a comprehensive communications plan that provides a communications strategy with key controls to ensure clear lines of performance responsibility and effective collaboration with the government and service partners.
  • Track and monitor effective and timely communications pertaining to all active task orders in accordance with the government approved communications plan.
  • Interact with government and contractor personnel to operate all systems at highest, acceptable level of availability and the reconstitution of essential systems to alternate site(s).
  • Incorporate change management procedures that mitigate and reduce the impact of change-related incidents and ensure optimization of operational tasks.
  • Develop a Program Management Plan that describes the technical approach, organizational resources, and management controls to be employed to meet the cost, performance and schedule requirements throughout the entire lifecycle of the task order.
  • Conduct In-Process Reviews (IPRs) weekly, and as needed, and provide information regarding contract status.
  • Provide a weekly activity report (WAR) and monthly status report (MSR) in a format and with metrics/information approved by the government, that clearly amplifies quality control, progress/status reporting and program reviews applied to the contract.
  • Develop a project plan to accomplish the requirements of this PWS to include, but not limited to, the deployment phases: Initiation, Site Survey, Implementation, Post- Installation and Sustainment. Project plans will also be developed for specific tasks assigned by the Government.
  • Provide worldwide (CONUS and OCONUS) support in a fully unified, integrated manner.
  • Develop Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) that illustrate clear measurements of success and failure.
  • Recruit and Retain program staff.REQUIRED QUALIFICATIONS
    • Must have 10 years of Call Center Management experience
    • Project or Program Management certification, i.e. Project Management Professional (PMP) certification or other equivalent/recognized Project or Program Management certification
    • Must possess an active DoD Top Secret (TS) security clearance
    • Bachelors or higher degree in Business Management or related field We are seeking a Program Manager to join our team supporting the Federal Bureau of Investigation in Pocatello, ID.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at www.TekSynap.com.Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.COMPETENCIES
      • Establish Focus
      • Change Management
      • Develop Others
      • Oral Communication
      • Written Communication
      • Interpersonal Awareness
      • Build Relationships
      • Analytical Thinking
      • Conceptual Thinking
      • Strategic Thinking
      • Technical Expertise
      • Initiative
      • Foster Innovation
      • Results Oriented
      • Teamwork
      • Customer ServiceWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
        • Location: Pocatello, ID
        • Type of environment: Fast paced, deadline-oriented environment
        • Noise level: Medium
        • Work schedule: Regular daytime shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs
        • Amount of Travel: Less than 10% PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEUS CitizenActive Top Secret clearance OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.ID: 2022-3463 External Company URL: https://www.teksynap.com/

Keywords: TekSynap, Pocatello , Program Manager, Executive , Pocatello, Idaho

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