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Disability Program Director

Company: CARDINAL SERVICES LTD.
Location: Pocatello
Posted on: September 22, 2022

Job Description:

The Program Director is one of the most vital roles within the organization and is not limited to a set of specific job duties, but rather ensuring the company is successful in its care and future growth. The Director oversees the entire companies' operations and reports directly to the President of the company. Primary work location is out of the corporate office in Pocatello Idaho.
Our Agency places a high value and appreciation for its employees and is known as a great place to work. We provide support to many individuals in need, and in multiple care industries. We consider it a great honor to be taking care of the elderly and mentally & physically disabled. The company currently has approximately 80 direct care staff, and 6 administrative staff in Idaho.

Job Duties


  • Supervise all departments, functions, and programs of Agency

    • Supervise QIDP, Quality Assurance Personnel, Office Manager and House Managers, Nurses/caregivers, and Office Staff.
    • Provide support and motivation to all departments
    • Interview and train new managers and office staff
    • Assist QIDP with all program reports, safety plans and risk management for everyone
    • Promote client rights

    • Assure quality with overall program

      • Assure policies and procedures are followed and updated as needed
      • Assure management teams are providing services stated in clients' contracts
      • Meet with managers regularly or as needed to discuss any issues regarding clients or staffing concerns

      • Maintain excellent public relations between the company and other appropriate agencies

        • Maintain positive relationships with parents and guardians
        • Maintain good working relationships with support coordinators and other state employees
        • Serve as liaison between Agency and Department of Health and Welfare

        • Recruit new individuals for residential programs

          • Promote a positive image of our Agency
          • Meet with state officials and parents to educate about supports the agency provides
          • Review and interview potential individuals for placement
          • Evaluate individual's needs and decide placement in appropriate home
          • Locate and set up new homes for clients if needed

          • Assist with managing revenue and expenses

            • Prepare, review and bill bimonthly billing invoices for everyone
            • Assist and maintain Payee accounts for individuals served by the agency
            • Prepare payroll and track overtime, wages, and benefits.
            • Review and evaluate employees' wages for accuracy and complete annual performance reviews
            • Bank deposits as required
            • Accounts receivables and collections
            • Order supplies and equipment as needed to maintain proper inventory levels
            • Maintain eligibility and annual contracts with Medicaid and insurance providers

            • Conduct trainings and Human Resource functions as needed.

              • Interview and train house managers
              • Issue corrective actions and terminations as needed
              • Provide support and training to managers and direct care staff
              • Conduct and oversee mandatory quarterly staff trainings
              • Prepare offer letters and paperwork for new hires and employment terminations
              • Oversee employee schedules and troubleshoot scheduling conflicts as needed
              • Improve employee and client retention through active communication and problem-solving efforts
              • On-call to provide support as needed to mangers and clients

              • Resolve crisis situations and intervention

                • Resolve various situations following Company procedures
                • Notify all agencies necessary following an incident or crisis
                • Prepare reports when necessary



                  Qualifications

                  • #1 most important qualification; must be great with people:

                    • Great at communication written, over the phone, one on one, and in large groups, and e-mail.
                    • Can get along with many different personalities.
                    • Know how and when to push back
                    • Great at listening and evaluating people's concerns & problems and being able to come up with solutions to problems.
                    • Great at forecasting potential issues with people and attempting to stay ahead of those issues.
                    • Slow to jump to conclusions, slow to anger, and willing to consider many viewpoints.

                    • Must have previous experience with:

                      • Human Resources, or related field
                      • Managing teams
                      • Problem solving

                      • Although not required, experience in healthcare, disability care, or other care related industry is preferred.
                      • We provide 24/7 care, so the Director needs to be able to accept calls anytime a crisis may occur, to offer advice to managers, staff, and clients.
                      • Looking for long term employment
                      • Can handle changing situations (employee quits, client runs away, etc.) without becoming stressed and letting it impact work performance.
                      • Bachelor's or master's degree preferred

Keywords: CARDINAL SERVICES LTD., Pocatello , Disability Program Director, Executive , Pocatello, Idaho

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