1401629 Customer Delivery Consulting Engineer - Data Center
Company: Cisco Systems, Inc.
Location: Pocatello
Posted on: May 25, 2023
Job Description:
*** The successful applicant will be performing work on US
Government classified environments, and therefore, must be a U.S.
Person (i.e., U.S. citizen, U.S. national, lawful permanent
resident, asylee, or refugee). This position may also perform work
that the U.S. government has specified can only be performed by a
U.S. citizen on U.S. soil. The successful applicant must have a
current US Government TS/SCI CI Poly*** ***This is an onsite role
located in Pocatello, ID****
What You'll Do CX Americas, US Public Sector Advanced Services
delivers innovative, end to end, optimized networking and
architecture solutions to public sector IT leaders who are
accelerating their mission by transforming their IT. Serving the
U.S. Federal government, state and local governments, education,
and publicly funded healthcare, we provide senior technical
expertise, deep knowledge of the public sector domain, and a strong
commitment to the missions of this unique group of customers. The
Consulting Engineer position is responsible for the support and
delivery of Advanced Services Network Optimization, Security,
and/or Unified Collaboration services to Cisco's Tier 1 Customers
in the US Public Sector market. In this role, you will be "Cisco's
face to the customer" working in a fast-paced, high-impact
environment as a visible contributor delivering on our commitments.
The ideal candidate is a creative problem solver, comfortable with
challenging the status quo and able to rapidly respond to escalated
issues. With a a top-tier mix of broad networking knowledge and
specific area expertise, as well as excellent customer relationship
skills, you're well positioned to become a trusted advisor capable
of building solid, long-term relationships with customers. Who
You'll Work With The Federal Law Enforcement team is comprised of
geographically dispersed engineers that design, architect, and
support work on critical networks with innovative Cisco solutions.
This team is leading the way in providing foundational engineering
and operations support with the expectation for networks and data
centers to perform at the highest possible levels. We work with our
customer in getting their infrastructure ready for future
architectures and solutions and assisting them in navigating
through proof of concepts and introduction of the same. Strong
relationship building and interpersonal skills are traits of
successful consultants in this organization. We are strongly
focused on continuous development and training on new
products/technologies that keep us in a leading position as
industry network consulting leaders. As part of this team, you will
work directly with our customers and gain hands-on experience and
exposure into their networks. You will collaborate on a variety of
projects that have a real impact to our nation's security. We will
value your ideas and perspective on how to get things done. You
will work on network infrastructures and help to deliver business
solutions and technology solutions from data, security, mobility,
and cloud. Who You Are
Leads customer delivery engagements
and/or provides escalation support for large scale solutions and
complex issues through deep technical expertise. Provides
leadership capabilities and insight for creation and sharing of
intellectual capital, influences the Engineering team to improve
products, actively mentors and develops others. Thought leader;
collaborates cross functionally with internal stakeholders to
showcase the value of Cisco services and solutions to customers.
Drives customer technology transitions, influencing solution
architectures and services Builds customer simulations to
resolve/validate complex problems and compatibility issues Leads
creation and dissemination of technical collateral, intellectual
capital, documentation and knowledge transfer Provides technical
expertise and escalation support in documenting and resolving
technical problems found in products and solutions. Based on
project requirements, consult and work with customers and Cisco
stakeholders to plan, design, install, configure, integrate and/or
optimize Cisco's suite of products, services to accelerate business
outcomes Translate business requirements into solution design
Mentors and develops others Individual contributor Role &
Responsibilities
Connects with Cisco internal
stakeholders, customers and partners across functions and
boundaries to achieve significant results. Earns the confidence of
Cisco leaders and customers and able to use the confidence to
achieve results. Has a global impact. Decisions impact the
achievement of customer, operational, program or service
objectives. Contribute effectively in the areas of Customer Problem
Resolution; Innovation; Engineering Engagement; Intellectual
Capital; Talent Development. Interacts effectively with Engineering
to solve complex problems, identifies serviceability issues and
drives resolution of the issues with Engineering and other
organizations. Provides technical expertise and guidance to resolve
complex customer problems in support of critical issues. Owner and
keeper of our culture. Continuously learning and strengthening
technical skills for relevant technical domain and adjacent
technologies. Is a technical expert in a broad area covering
multiple technologies. Applies expected product behavior across
industry practices. Knows how the technology is expected to work in
the industry. Recognized as a technical expert and leader in their
technical domain. Independently applies knowledge and experience in
creating solutions for customer outcomes. Solves extremely complex
problems where analysis requires in-depth evaluation of factors
with imaginative and innovative troubleshooting and experimentation
as well as evaluation of intangible variables. Initiates reviews of
ideas and technical objectives within and across Services. Work is
performed without appreciable direction. Exercises considerable
latitude in determining technical objectives of assignment.
Completed work is reviewed by management and through consultation
from a relatively long time perspective for results. Works
independently, with guidance in complex situations only. Able to
lead some projects or programs within a function and may act as a
team leader to coordinate activities of other personnel. Minimum
Qualifications
Typically requires BS in a technical
field (CS/EE preferred) or equivalent plus 8+ years related
experience. Expert level (e.g. CCIE) or equivalent relevant
certification desired. CISSP, Security+ or equivalent required.
Cisco DevNet certification is preferred. Has moderate to advanced
knowledge of software programmability, automation, orchestration,
virtualization and/or security. Ability to apply critical thinking
to function effectively in ambiguous circumstances. Successfully
communicates difficult concepts. Guides, influences and persuades
others either internally and externally. Client facing experience.
Ability to be onsite 3-4 days/week at the customer location. Must
have knowledge of Data Center Networking and various Cisco
components (NEXUS, UCS, etc.) that can deliver these capabilities.
ACI, UCS, Hyperflex, storage. vPC,
fabricpath Data Center Layer 2 overlays for example VXLAN, OTV,
EVPN Network management protocols for example PTP, NTP, DNS, DHCP
Traffic management for example queuing, policing, shaping Layer 2
security features for example port security, MACsec, ACL, private
vlans Routing Protocols and features for example OSPF, ISIS, MBGP,
IBGP, PBR, BFD Layer 3 Overlay Protocols for example OTV, LISP
Multicast protocols for example PIM, IGMP, RP, BSR Layer 3 security
features for example CoPP, ACL's, DAI, ip source guard Monitoring
services for example Netflow Policy driven External Fabric
Connectivity for example L2/L3 connectivity Why Cisco #WeAreCisco,
where each person is unique, but we bring our talents to work as a
team and make a difference powering an inclusive future for all. We
embrace digital, and help our customers implement change in their
digital businesses. Some may think we're "old" (36 years strong)
and only about hardware, but we're also a software company. And a
security company. We even invented an intuitive network that
adapts, predicts, learns and protects. No other company can do what
we do - you can't put us in a box! But "Digital Transformation" is
an empty buzz phrase without a culture that allows for innovation,
creativity, and yes, even failure (if you learn from it.) Day to
day, we focus on the give and take. We give our best, give our egos
a break, and give of ourselves (because giving back is built into
our DNA.) We take accountability, bold steps, and take difference
to heart. Because without diversity of thought and a dedication to
equality for all, there is no moving forward. So, you have colorful
hair? Don't care. Tattoos? Show off your ink. Like polka dots?
That's cool. Pop culture geek? Many of us are. Passion for
technology and world changing? Be you, with
us!#CJ*LI-VL1dicesvs
Keywords: Cisco Systems, Inc., Pocatello , 1401629 Customer Delivery Consulting Engineer - Data Center, Engineering , Pocatello, Idaho
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