Sr. Order Processor
Company: First American
Location: Idaho Falls
Posted on: April 2, 2026
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Job Description:
Who We Are Join a team that puts its People First! As member of
First American's family of companies, Mortgage Solutions provides
lenders with solutions to originate, close and service quality
loans. Since 1889, First American (NYSE: FAF) has held an
unwavering belief in its people. They are passionate about what
they do, and we are equally passionate about fostering an
environment where all feel welcome, supported, and empowered to be
innovative and reach their full potential. Our inclusive,
people-first culture has earned our company numerous accolades,
including being named to the Fortune 100 Best Companies to Work
For® list for ten consecutive years. We have also earned awards as
a best place to work for women, diversity and LGBTQ employees, and
have been included on more than 50 regional best places to work
lists. First American will always strive to be a great place to
work, for all. For more information, please visit
www.careers.firstam.com. What We Do Process and fulfill customer
requests. Receive and interpret requests from sales reps, analyze
issues, and extract requested information, formatting it
appropriately. Provide solutions and work with a variety of groups
(such as Sales, Commissions, IT, Product Development) for
clarification where required. Essential Functions May act as Lead
to other team members. Determine appropriate avenue to use to
fulfill request Seen as SME (subject matter expert) Create reports
based on customer requests Interacts with a wide range of
functional groups for clarification on assignments. Understand,
interpret and guide customers on the best way to fulfill their
requests/needs. Troubleshoots complex problems, identifying issues
and resolving problems. Ability to review requirements and provide
alternatives if initial solution is not feasible. Perform advanced
research of issues Works on escalated problems of a complex nature
involving analysis of situations or data requiring a review of a
variety of factors. Makes recommendations to improve results.
Escalates more complex problems to management level. Assist in
developing, defining and communicating policies and procedures
supported by the team. Maintain SOP (Standard Operating Procedure)
and other support items. What You'll Bring High School diploma or
equivalent, some college preferred 2-4 years of related experience
Requires extensive knowledge of the company’s products and
services. Strong MS Office skills Strong knowledge of computerized
data entry system or other relevant applications. Advanced problem
solving skills Pay Range: $12.58 - $16.75 Hourly This hiring range
is a reasonable estimate of the base pay range for this position at
the time of posting. Pay is based on a number of factors which may
include job-related knowledge, skills, experience, business
requirements and geographic location. What We Offer By choice, we
don’t simply accept individuality – we embrace it, we support it,
and we thrive on it! Our People First Culture celebrates diversity,
equity and inclusion not simply because it’s the right thing to do,
but also because it’s the key to our success. We are proud to
foster an authentic and inclusive workplace For All. You are free
and encouraged to bring your entire, unique self to work. First
American is an equal opportunity employer in every sense of the
term. Based on eligibility, First American offers a comprehensive
benefits package including medical, dental, vision, 401k, PTO/paid
sick leave and other great benefits like an employee stock purchase
plan.
Keywords: First American, Pocatello , Sr. Order Processor, IT / Software / Systems , Idaho Falls, Idaho
