Sr. Order Processor (Onsite)
Company: First American
Location: Idaho Falls
Posted on: April 1, 2026
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Job Description:
Who We Are Join a team that puts its People First! As member of
First American's family of companies, Mortgage Solutions provides
lenders with solutions to originate, close and service quality
loans. Since 1889, First American (NYSE: FAF) has held an
unwavering belief in its people. They are passionate about what
they do, and we are equally passionate about fostering an
environment where all feel welcome, supported, and empowered to be
innovative and reach their full potential. Our inclusive,
people-first culture has earned our company numerous accolades,
including being named to the Fortune 100 Best Companies to Work
For® list for ten consecutive years. We have also earned awards as
a best place to work for women, diversity and LGBTQ employees, and
have been included on more than 50 regional best places to work
lists. First American will always strive to be a great place to
work, for all. For more information, please visit
www.careers.firstam.com. What We Do Process and fulfill customer
requests. Receive and interpret requests from sales reps, analyze
issues, and extract requested information, formatting it
appropriately. Provide solutions and work with a variety of groups
(such as Sales, Commissions, IT, Product Development) for
clarification where required. What You'll Do May act as Lead to
other team members. Determine appropriate avenue to use to fulfill
request Seen as SME (subject matter expert) Create reports based on
customer requests Interacts with a wide range of functional groups
for clarification on assignments. Understand, interpret and guide
customers on the best way to fulfill their requests/needs.
Troubleshoots complex problems, identifying issues and resolving
problems. Ability to review requirements and provide alternatives
if initial solution is not feasible. Perform advanced research of
issues Works on escalated problems of a complex nature involving
analysis of situations or data requiring a review of a variety of
factors. Makes recommendations to improve results. Escalates more
complex problems to management level. Assist in developing,
defining and communicating policies and procedures supported by the
team. Maintain SOP (Standard Operating Procedure) and other support
items. What You'll Bring High School diploma or equivalent; some
college preferred 2-4 years related experience Requires extensive
knowledge of the company’s products and services. Strong MS Office
skills Strong knowledge of computerized data entry system or other
relevant applications. Advanced problem solving skills Pay Range:
$12.58 - $16.75 Hourly This hiring range is a reasonable estimate
of the base pay range for this position at the time of posting. Pay
is based on a number of factors which may include job-related
knowledge, skills, experience, business requirements and geographic
location. What We Offer By choice, we don’t simply accept
individuality – we embrace it, we support it, and we thrive on it!
Our People First Culture celebrates diversity, equity and inclusion
not simply because it’s the right thing to do, but also because
it’s the key to our success. We are proud to foster an authentic
and inclusive workplace For All. You are free and encouraged to
bring your entire, unique self to work. First American is an equal
opportunity employer in every sense of the term. Based on
eligibility, First American offers a comprehensive benefits package
including medical, dental, vision, 401k, PTO/paid sick leave and
other great benefits like an employee stock purchase plan.
Keywords: First American, Pocatello , Sr. Order Processor (Onsite), IT / Software / Systems , Idaho Falls, Idaho
